Contact Support & Assistance

Last updated 10 October 2026

We are here to help. For support inquiries, bug reports, feature requests, or legal notices, please reach out directly via email:

Troubleshooting Common Download Issues

Before sending an email regarding a failed download, please review our common fixes below — most issues can be resolved in under a minute:

• Post is Private or Expired: Ensure the video post is public and viewable while signed out. Check the link in an incognito/private browser tab.
• Link Format: Make sure you copied a single video or post URL rather than a profile or general chat link.
• iPhone Camera Roll Saving: On iOS, Safari downloads files to the “Files” app. See our step-by-step tutorial: How to Save Meta AI Videos on iPhone.
• Detailed Fixes: Check our full Troubleshooting Guide on the homepage.

What to Include in a Bug Report

If you are experiencing an error with a specific link, please include the following in your email:

1. The exact URL of the Meta AI, Facebook, or Instagram video.
2. Your device and browser (e.g., iPhone 15 on iOS Safari, or Windows 11 on Chrome).
3. The exact error message displayed on screen.

Copyright & DMCA Notices

If you are a copyright owner or an agent representing one and wish to submit a takedown request, please consult our Copyright & DMCA Policy for detailed submission instructions.