Contact

Last updated 24 August 2026

Email support@aivideosaver.com. One inbox handles everything — support, bugs, feature requests, press, and legal.

Before emailing about a failed download

Most failures have a known cause and a known fix. The troubleshooting table covers every symptom we have seen, and it will almost certainly be faster than waiting on a reply.

If it is still broken after that, include:

• The exact Meta AI link you pasted.
• Whether that link opens for you in a private/incognito window.
• Your device, operating system, and browser.
• The exact error text shown on the page.

Without those, a report is usually not reproducible and we cannot act on it.

Copyright and takedown

Rights-holder notices have their own process and required contents — see the copyright and DMCA policy. Notices sent without the required details cannot be processed.

Response times

This is a small project, not a staffed support desk. Expect a few business days for general enquiries. Copyright notices and security reports are prioritised.